Rachel Hall Pty Ltd ACN 114 456 405
We collect personal information: (a) when you interact with us online, over the phone, by email, in person or through other means of communication; and (b) in order to assist you with the supply of products, the provision of services and any related assistance or other purposes requested through such communication. The type of personal information we collect includes your name, address, telephone number, email, IP address, device identification, health and dental records and any additional information you provide to us. Information will only be collected directly from you unless you authorise another person to provide the information or that information is provided to us through the operation of legislation such as the My Health Records Act 2012 (Cth). In the provision of care to our patients we also generate personal and sensitive information records which may be in the form of dental records, x-ray imagery and associated health records. These are necessary for us to provide dental services to you and such records are created with your consent. We may also obtain health information from the Australian government My Health Record in accordance with out rights and responsibilities under the My Health Records Act 2012 (Cth), where you have not opted out. We will not provide information via the My Health Record scheme if you have opted out or if you instruct us not to.
Cookies are used to assist you to navigate around our website, to streamline the service provided to you and for marketing purposes. Log files track actions occurring on the Websites, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. Web beacons, tags, and pixels are electronic files used to record information about how you browse the Websites. We do not collect personal information or associate the information collected via cookies, log files, web beacons, tags or pixels with other personal information we collect.
If you contact us with a general question we may interact with you anonymously or through the use of pseudonyms. However, you are required to provide true and accurate details when requesting the supply of products or provision of support services. You agree you will provide accurate information if so required.
From time to time we may send you marketing or promotion material. Marketing and promotional material will only be sent to you if you have opted into receiving marketing material. We (or an appointed third party) may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the type, quality and the manner in which those products and services are offered to you. To opt-out of receiving certain marketing material, you may contact us or select the “unsubscribe” link provided in the email.
While we do not actively disclose your personal information to overseas entities, we do engage service providers such as cloud data services, who may have international data centres and disaster recovery sites. Consequently, these providers may have access to your information. We rely solely on reputable organisations for such cloud services.
We store your personal information using secure servers protected from unauthorised access, modification or disclosure. While we endeavour to only hold personal information that is accurate, complete and up-to-date, if you become aware your information is no longer accurate, complete or up-to-date please contact us.
If we hold personal information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information, in accordance with the APP, unless we are prevented from doing so by law. You may make a request to us in writing to remove your personal information and, where permitted, we will do so in accordance with the APP. Under Australian law, financial records, such as those relating to financial transactions must be retained for 7 years after the transactions contemplated by those records are completed. Medical records are stored for 7 years or until an individual reaches the age of 25, whichever the longer, and may be required to be stored longer in accordance with legislative instruments where insurance or legal disputes are afoot.
Upon your request and after satisfying ourselves of your identity, we will provide access to your personal information we hold except in certain prescribed circumstances which include, where: (a) we believe giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; (b) giving you access would be unlawful; (c) granting that access would have an unreasonable impact on the privacy of other individuals; (d) the request for access is frivolous or vexatious; or (e) there are anticipated legal proceedings.
Your privacy is important to us. If you have a complaint or concerns about our information handling processes as they relate to your personal information, we ask that you first contact our privacy officer whose contact details are listed below. If, after we have conducted our investigations you are still not satisfied then we ask you consult with: The Office of the Australian Information Privacy Commissioner GPO Box 5218 Sydney NSW 2001 Telephone: 1300 363 992 Email: firstname.lastname@example.org
If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your personal information please contact us: Privacy Officer 67 Kenmore Road, Kenmore Qld 4069, Australia Telephone: 07 3720 1811 Email: email@example.com